A near miss

The Conclusion:

Exclusive books brick-and-mortar: Brilliant! Exclusive books online sales and delivery: Would rather go with Takealot - getting online sales right is their core focus. After a hidden delivery fee, the EB purchase was more expensive than it would have been through Takealot and far more hassle.

The story:

This review was going to be a 1 star review after a disappointing experience with online sales where a book was delivered to the incorrect address, accepted and signed for by someone I'd never heard of, and the online support team tried to make me get involved with fixing the delivery company's mistake. I was passed around between multiple people. Spent over 20 minutes re-explaining the problem to multiple people. Tossed between exclusive books customer service and a delivery company.

The hilarious irony is that all this struggle and time wastage was over a book on time management! I had a good chuckle at that.

However!

- A five-star performance from the team at exclusive books Cavendish and the regional store manager has left me satisfied. Thank you to Kareem, Linda and others at the Cavendish store. (Linda even gift-wrapped the book). The problems I was having and frustration I experienced were because of some distant, disconnected department with an 011 telephone number but you banded together to deliver an excellent customer experience.