STAY AWAY FROM EXCLUSIVE AUTO!!!

STAY AWAY FROM EXCLUSIVE AUTO!!! CAR IS NOT EVEN A MONTH OLD AND ALREADY THERE IS PROBLEMS!!!

Purchased a vehicle VW Caddy from Exclusive Auto 15th March 2024,Salesman Involved Joel. Paid Full Price for the Vehicle only discount was Delivery Fee from R6000 discounted to R3000

On the 22nd of March 2024, I Reported to JOEL the salesman about the service history, glow plug light on, engine light, car loosing power cant go over 1500 RPM, passenger window not opening from drivers side/passenger side as well, Then he told me Partial History I went to the service book i checked last service was done on the 5/12/2022 Mileage: 82105km,2023 service was not done (yearly service) if you see attachment picture car was in their stock for 283 Days, his next response with regards to the other issues on the the vehicle he told me they wont be able to assist as they sold a car to a Dealer....That's what made me even more angry...I told him the car is not even a month old and we are already experiencing issues on the vehicle, it don't matter who you sold the car to we have paid FULL PRICE for the vehicle car was not discounted so why should we be responsible for a Faulty car that was sold to us...He then said he will report it to his Manager DEWALD which came back and said they will not be responsible for anything as they sold the car to a Dealer. I never left it there and I called Exclusive Auto to report it to Higher Management which I then got transferred to JOHAN which I have explained everything to him, left my cell phone number with him and he told me he was not aware about this matter and he will report the matter to the Managers and revert back to me on Monday 25/03/2024

In the morning of 25/03/2024 I contacted JOHAN he said he will call me back but never did, i called again but his number was busy so I left a message with the receptionist to ask him to call me back as this is really ridiculous and if he does not call me within 10 minutes , I will be dropping off the vehicle at the Dealership and I will be giving them a bad review...still no feed back from JOHAN, called again and got through to JOHAN he told me he is not aware about this matter and the Manager DEWALD is not there his is on leave so he is still investigating...."WTH!!! investigating what? when I reported it to you on FRIDAY 22ND MARCH 2024" as i was getting no satisfaction from JOEL, that's why i decided to call the dealer and report it to higher Management, WOW!!!! Exclusive Auto are really something else, I was not happy to hear this. He then called me back to tell me they will not be responsible for anything as the car was given in a working condition...WOW!!!!! for a few days and then breaks, Can you believe this????, they SOLD a bad apple which was parked for 283 DAYS, and now they don't want to be held accountable for a DECERPIT VEHICLE!!!! LET THIS BE A WARNING TO ALL!!!! STAY AWAY FROM EXCLUSIVE AUTO!!!!!