NP
Nico P

1 reviews | Active since Mar 2022

14 Mar 2022, 14:01

Poor Service

I will not recommend Exclusive Auto in Gezina to anybody to purchase car. I bought a Ford Ranger from them, and negotiated R7K discount and a full tank of diesel. They allowed the vehicle to leave the floor with tires that were run down uneven. When I complained about it the next day when I did wheel balancing, it took them a week to find second hand tires to replace the those on the car. The tires that was the replacements had only about 50% threat on them, and one was also run down uneven. I was informed that they gave me discount and that I got a full tank of diesel and as such cannot expect new tires. The vehicle cost over R370K after the discount and I expected to receive new tires as replacement for the worn tires.

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Replies (1)
Exclusive Auto's
Exclusive Auto's's reply14 Mar 2022, 14:51
Official
Thank you for the feedback. We do pride ourselves in customer satisfaction. We have the documentation signed that tyres were inspected by yourself at the time of purchase. We assisted with other tyres out of goodwill after the discount. We do however prefer not to throw accusations around on social media. Please do contact our management in this regard.