Lies and *****

If you are considering buying a car from Exclusive Auto's (Gezina) – DO NOT! I regret giving this dealership my business! I purchased a pre-owned car for R300,000. When I took possession of the car on 23 November 2020, there were a number of items outstanding (i.e. the spare key, the service book, the roadworthy certificate, and the new license plate and disc). I followed up with the sales person on almost a daily basis to obtain the items and tried to make numerous plans to arrange to meet the sales person to collect the items, only to be dropped at the very last minute each time. I was given every excuse as to why he could not deliver each time that he promised to: traffic is bad / stuck in roadblocks / running late with another client / phone battery died / and so on. He assured me that he had all the items ready. It later transpired that this was a lie and that he never actually had all of the items ready (hence the reason there was always an excuse not to meet me!). On 21 December 2020 I received the outstanding items for my car. Upon receipt, I checked the service book and saw that some of the details written in the service book reflected the car that I purchased (i.e. the VIN number, etc.) but other details (such as the place of original purchase and service history) were inconsistent with my car. For example, I purchased the car with approximately 22,000km on the clock but the service book reflected that the car had already had its 30,000km service! So either I was given a **** service book or the kilometers on the car had been altered. Either way, this is outright *****. When I questioned the dealership, it took over 2 weeks for them to give me an explanation. The dealership then blamed the previous owner saying that they had received the **** service book from the previous owner (I find that extremely hard to believe, as surely any reputable car dealership purchasing a pre-owned car would check the service book relating to the car and verify the information). It is disgusting that the dealership did not own up to their slip up and tried to blame their customer. I am disgusted at my experience with this dealership. I urge anyone reading this, do not engage with this dealership. Rather use a reputable dealership!