1 reviews | Active since Jun 2024
GWM H6 Mechanical problems
Bought a car GWM H6 2015 model with Exclusive Auto(s)Gezina last year on the 22 August through MFC with the sales lady Celeste, I feel she didn’t disclose mechanical problems that that car had, after purchasing it around September it started giving me problems of not starting, I spoke to the sales lady Celeste who said we must bring the car back, mind you the car was not moving, I had to call insurance to come with the tow truck to fetch the car, when the car got there nobody notified me that the car has arrived after two days had to call her again to ask the progress of the car and she sounded annoyed, and referred us to the workshop manager his name is Grobbie who said the problem might be the battery, to my surprise the car it’s only one month old but already we have a problem with the battery. My husband bought the battery for R1600, a month later it started again and they said it’s the starter, we took it back to them they fixed the starter and we got the car after 7days of been in their workshop which was around 22Dec. The dealership manager Mr Johan Lubbe asked us to bring the car in January so they can check what can be the problem with the vehicle we took it back again on the 3rd of January we got it again on the 10th,every time the vehicle is there when they put their diagnostic machine it removes the kilos and the tyre pressure readings on the claster, my husband had notified Grobbie the guy who works at the workshop about the problem, he got annoyed and just booked the car for system diagnostic at Haval Pretoria North, before we could even take the vehicle there it’s started with its problem again of not starting on the 24th May, Grobbie advised my husband that the vehicle must go to Haval and they will communicate with them, Haval did a diagnostic test and sent us a quotation that included the starter which the cost was R7200, when my husband asked the new workshop manager at Exclusive Autos JP Van Der Merwe he said they will send the claim to Mysure to see if it pays, we haven’t had anything from them till to date today is the 5th of June which marks the 11th day the vehicle has been to Exclusive Auto, we explained to them that my husband is a field worker he uses that to make his salary, so now this problem is affecting our family. So Exclusive Autos I want to know is it fair for me to pay the car for the coming six years the car that I see it’s giving me problems already? You guys are not communicating if me or my husband is not communicating you are also not communicating, I’m really fed up with the treatment that you are giving us, we also wrote the email to MFC and Automobile Ombudsman, please let us know what is going on with our car, I’m really not happy with your service
Best regards,
Best regards,
