EVONET CUTS NON-FIBRE CUSTOMERS OFF BUT STILL CHARGES THEM

Evonet has cut us off, yet taken payment for a service they will not longer provide. I called in to be told that they did send out a letter on 28 Feb stating that they will no longer deal with non-fibre clients as of 1 March. Wow, hats off to their fantastic customer service giving us less than 1 days notice and still charging us for a service they will no longer supply.

this is their reason: ("Unfortunately, a large proportion of customers have continued to pay Crystal Web directly for these services, and have not switched over to paying EvoNet, in spite of various notices and reminders of the changeover being sent. As a result, EvoNet has incurred substantial costs in continuing to offer DSL and LTE services, while Crystal Web has not provided any form of service in this regard and has not transferred client payments made in error back to EvoNet". "As a result, EvoNet has incurred substantial costs in continuing to offer DSL and LTE services, while Crystal Web has not provided any form of service in this regard and has not transferred client payments made in error back to EvoNet. We have therefore been operating DSL and LTE services at a loss for a continued period and have now had to re-evaluate our position with regards to both".

How is this my problem?

When asking what we must do seen as we are left in the lurch, only to be told we must go elsewhere. No apologies, no nothing except being short changed.

I would strongly recommend that nobody deals with this company, Fibre or not as you might also be ditched at a moments notice too.

Fortunately for them, most of their customers don't have internet supply so they wont get too many complaints posted.