Do NOT do business with Evonet!

This company is disgraceful. They have been letting me down time and time again. The latest: They cancelled ALL of their DSL and LTE services IMMEDIATELY without giving clients a warning or opportunity to make arrangements for other services. This comes after they "accidentally cancelled" my service previously and I had to reconnect myself.

When you try and contact their support staff, especially when the s#@t hits the fan (which is their fault to begin with) they don't face their clients, in stead your emails go unanswered and your calls go to a mailbox.

Seriously, DON'T do business with Evonet. Here is one reason why - an email I got right before my service was cancelled:

Dear Client,

As you know, last year EvoNet acquired the Crystal Web client base, including its DSL (Openserve IPC) and LTE (RAIN) services. This notification is being sent to you because you are using either of these two services.

Unfortunately, since this time, a large proportion of customers have continued to pay Crystal Web directly for these services, and have not switched over to paying EvoNet, in spite of various notices and reminders of the changeover being sent.

As a result, EvoNet has incurred substantial costs in continuing to offer DSL and LTE services, while Crystal Web has not provided any form of service in this regard and has not transferred client payments made in error back to EvoNet. We have therefore been operating DSL and LTE services at a loss for a continued period and have now had to re-evaluate our position with regards to both.

As such, we have decided to discontinue our DSL and LTE services with immediate effect. We will be re-aligning our offerings to cater only for existing and new fibre broadband services. Although we may re-evaluate this position in the future, for now we simply cannot continue to provide services that, due to payments being incorrectly made to Crystal Web, are not financially viable.

To clarify once more, the decision to discontinue our DSL and LTE services only affects DSL and LTE clients. All fibre broadband, hosting, mail, and other services are not affected by this strategic decision.

EvoNet will now move forward with a sharp focus on new technologies and services orientated around fibre broadband offerings and remains focused and committed to a fibre future.

Kind Regards