Worst claims experience

Worst experience in dealing with Everything.insure. I stay in Naturena and we had power outage from 28 September and power was eventually restored about 4 and half days later. The power outage was noted on social media with protests widely publicized as well .Like any household we buy groceries since it was month-end shortly after my pay day. Initially i was told my claim was rejected due to Grid Failure of which i sent them a definition of what grid failure means,and no acknowledgment was received to confirm that they either agree or disagree with the fact that there is a difference between power outage and grid failure.Based on the proof sent from City Power confirming an outage it seemed to be an issue with the claims team that the correspondence from City Power said "outage" and not "Power Outage".I was asked to send photos of spoiled food, unfortunately i had already disposed of the spoiled food and my policy does not state that i should taken photos of the spoiled food besides i had left over stuff in the fridge from the previous month, the goal post has shifted now and they want proof of purchases of food i bought over 2 weeks ago cash.Though i gracefully respect that my claim can be rejected for failing to prove that i eat meat and buy groceries i humble request for formal rejection letter such that i can formally dispute the rejection and follow a dispute process.