Customer service is ****

I got contacted last year by Evans debt solutions to assist me in clearing my name from blacklist. I gladly accepted their offer but I have to say it is a real hassle to get hold of them if you need to confirm things or of you want to find info. Their website gives a contact number for Capetown branch but every time you phone you have to wait at most 10 minutes before someone answers the phone or the automated message simply say the line you are trying to reach is not available. I tried phoning them today more than 10 times and got 1 answer but when I was transferred I held on the line for almost 6 minutes and nobody answered. The customer service is really up to ****. They have an option where you can go onto their website and request a call back. Don't even waste your time. They never phone you back. I feel at this point in time I have been ****med. I honestly wished I never agreed to signing the contract with them.