Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Evans Debt Solutions delivers a sharply divided experience. Clients who reach the finish line celebrate clearance certificates, court orders and restored credit profiles, and they praise named consultants. A large group, however, describes paying in full and then facing months of silence. Customer Service and Professional Guidance (3.1) is the strongest theme, while Communication and Responsiveness (1.2) is the weakest.
Top Strengths:
- •Customer Service & Professional Guidance: Consultants including Siyamthanda and Zama are repeatedly singled out as patient, professional and thorough at explaining the debt review removal process. Clients describe friendly staff who went the extra mile, although this warmth is mostly reported at the sign up stage.
Replied to 33% of negative reviews
Reply time on negative reviews: 485h 19m
TrustIndex
4.2
Reply Time
485h 19m
NPS Score
-77
Recommended: Unlikely
Replied to 33% of negative reviews
Reply time on negative reviews: 485h 19m
Nov '25 - Oct '26
Frequently Asked Questions About Evans Debt Solutions
What do customers say about Evans Debt Solutions?
Based on recent customer reviews, Evans Debt Solutions delivers a sharply divided experience. Clients who reach the finish line celebrate clearance certificates, court orders and restored credit profiles, and they praise named consultants. A large group, however, describes paying in full and then facing months of silence. Customer Service and Professional Guidance (3.1) is the strongest theme, while Communication and Responsiveness (1.2) is the weakest.
What is Evans Debt Solutions's biggest strength?
Evans Debt Solutions's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Consultants including Siyamthanda and Zama are repeatedly singled out as patient, professional and thorough at explaining the debt review removal process. Clients describe friendly staff who went the extra mile, although this warmth is mostly reported at the sign up stage.
What are the most common complaints about Evans Debt Solutions?
The most common complaint about Evans Debt Solutions, based on Hellopeter's AI analysis of recent customer reviews, is Trust, Transparency & Compliance. A recurring theme is the unfulfilled 90 day removal promise after full payment, with clients saying credit bureau listings remain, contracts were never supplied and work was quietly outsourced. Several state they will escalate to the National Credit Regulator or Ombudsman.
How does Evans Debt Solutions compare to other Debt Management companies?
Evans Debt Solutions scores 2.5 out of 5 on Hellopeter's AI analysis of service quality in Debt Management, compared to the Debt Management industry average of 3. Their strongest theme is Consultant Quality (3.2); their weakest is Communication (1.4). The top AI-rated Debt Management business on Hellopeter is FDC Group (4.5). How is the AI Score calculated? →
Is Evans Debt Solutions trustworthy?
Evans Debt Solutions has a TrustIndex of 4.2 out of 10 on Hellopeter, based on 68 reviews in the last 12 months. They reply to 33% of negative reviews, typically within 485 hours 19 min. Hellopeter has tracked Evans Debt Solutions across 129 total reviews. How is the TrustIndex calculated? →
Recent reviews (68)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2026
the company could really try moving a bit faster in terms of making sure taht the docs get to the client on time.
Exceptional work, the only issue for me was the time it took for the company to actually deliver the court documents, otherwise thank you.
1 reviews | Active since May 2026
the company could really try moving a bit faster in terms of making sure taht the docs get to the client on time.
Exceptional work, the only issue for me was the time it took for the company to actually deliver the court documents, otherwise thank you.
1 reviews | Active since Oct 2021
Refund Not Received, Company Unreachable
Very Disappointing Experience My experience with Evans Debt Solutions has been very disappointing. I paid for a service that was not rendered and was informed that I would receive my refund in three instalments. However, I have still not received the refund. I have tried contacting them for an update, but they are now unreachable. This has been extremely frustrating and disappointing. I would advise others to be very careful and make sure they fully understand the terms before making any payments.
1 reviews | Active since Oct 2021
Refund Not Received, Company Unreachable
Very Disappointing Experience My experience with Evans Debt Solutions has been very disappointing. I paid for a service that was not rendered and was informed that I would receive my refund in three instalments. However, I have still not received the refund. I have tried contacting them for an update, but they are now unreachable. This has been extremely frustrating and disappointing. I would advise others to be very careful and make sure they fully understand the terms before making any payments.
1 reviews | Active since Jul 2026
Bad creditors and *******
They're token my money with out any help from them I want my money back please
1 reviews | Active since Jul 2026
Bad creditors and *******
They're token my money with out any help from them I want my money back please
1 reviews | Active since May 2026
Finally got my documents, now I can plan for the future
Though being in the waiting list kept me up for weeks, I don't regret signing with the company, beacuse at least now I will finally be able to get new credit. Appreciate the work Evans Debt Solutions does for us.
1 reviews | Active since May 2026
Finally got my documents, now I can plan for the future
Though being in the waiting list kept me up for weeks, I don't regret signing with the company, beacuse at least now I will finally be able to get new credit. Appreciate the work Evans Debt Solutions does for us.
1 reviews | Active since Mar 2026
got my clearance
Just received the good news I have long been waiting for... Got my clerarance this morning. You guys did a great job. I am very much happy, thank you so much.
1 reviews | Active since Mar 2026
got my clearance
Just received the good news I have long been waiting for... Got my clerarance this morning. You guys did a great job. I am very much happy, thank you so much.
1 reviews | Active since Jan 2026
Horrible company
Horrible company, calls are not answered, emails not responded to. I've been with them for the past 2 years and nothing has been done with my case even though I don't owe anything. Meanwhile they are busy deducting R150 every month, not sure what is it for. No customer care at all
1 reviews | Active since Jan 2026
Horrible company
Horrible company, calls are not answered, emails not responded to. I've been with them for the past 2 years and nothing has been done with my case even though I don't owe anything. Meanwhile they are busy deducting R150 every month, not sure what is it for. No customer care at all