Worst Customer Services EVER!!! DONT RISK FLYING WITH ETIHAD...

Well where to start from..... Made a booking with Etihad on the 04/07/2024 For the 23/01/2025 - 20/02/2025 from Athens Greece to Koh Samui Thailand. Up to here all good. About 2 weeks later I received an e-mail prompting me to change my first leg of the flight for the same date but instead of 13:30 departure time, now new time is for the 23/01/2025 - 06:40 which for me is impossible due to that I live on an Island and I have to take a domestic flight to Athens and then get my outbound flight from Athens to USM. Clicking on the e-mail link and prompted to the Etihad site to make changes..... With the only option for the 06:40 flight.. So i decided to call Etihad on the Greek Phone number listed on their site!!! In my surprise, there was no Greek-speaking Agent.... So i proceeded speaking with a call center, most probably in India. I asked the agent if she could change my flight for the previous day ( 22/01/2025) because the itinerary was exactly the same as my original booking. After explaining my situation to the agent, she made the flight change for the 22/01/2025 - 13:20. After hanging up the phone i received my new e-ticket ( Itinerary ) via mail and in my SURPRISE i saw that the agent ONLY changed my first leg of the flight leaving me stuck in Abu Dhabi for 24hours............. and then continuing my connecting flights to BKK-USM..... I called back to ask why such a change was made. The only reply i got was " Your case has gone under investigation so we can hear the call and se who's fault it was, and only one leg was changed" !!!! I asked, why would you only change 1 leg of the flight??? Can't you see the profile of the guest itinerary??? I chose the Least hours flight outgoing and ingoing!!!

Since then, it's now the 02/09/2024 and after 5 calls and chatting via FB with other agents.... no reply or solution to my issue.!! I called Etihad yesterday to make the flight changes with a cost just to see..... They quoted me €1182.98 hahahahaha are they SERIOUS!!!

Over all the WORST EVER CUSTOMER SERVICE..... I'll NEVER EVER FLY WITH THEM.... EVER!!!