Etihad Airways
Unclaimed Business
|1|7 Reviews (last 12 months)|This business does not respond to reviews
Etihad Airways
Unclaimed Business
|1
7 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|7 Reviews
Oct '25 - Sep '26
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceVD
Valentine D
1 reviews | Active since Jun 2026
19 Jun 2026, 06:21
Disgraceful Customer Service
Am struggling to get my refund from this airline and @Flightnetwork. Both parties started off blaming each other and now it's 4 months waiting. Communication is literally blocked by either party.
Helpful (0)
|Replies (0)VD
Valentine D
1 reviews | Active since Jun 2026
19 Jun 2026, 06:21
Disgraceful Customer Service
Am struggling to get my refund from this airline and @Flightnetwork. Both parties started off blaming each other and now it's 4 months waiting. Communication is literally blocked by either party.
0
Replies (0)A
Anonymous
1 reviews | Active since Jun 2016
8 May 2026, 06:33
Horrible flight services - they cancelled my flights a month ago but still have not provided a refund till today
Etahid *****ing my money - they cancelled my flight and not provided my refunds I did a booking to a trip to Thailand with booking .com ,the flights were booked with some flight called Etihad airways ,they cancelled cancelled all my flights from 6 April - we were not given proper explanation but I think has to do with Middle East crisis ….the cancellation was done 6 April but my money for bookings still have not been refunded I keep them and following up no valid reliance I get ….people must never ever trust booking flights with this airways and takao not ever do flight booking with booking .com they unresponsive and basically they can take you money without any problems …. On the booking .com they last updated the status 8 April that they requested the refund from air flight more than 30 days later still no refund has been settled in my account.infact 1 review they don’t deserve it it should be a 0 .
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jun 2016
8 May 2026, 06:33
Horrible flight services - they cancelled my flights a month ago but still have not provided a refund till today
Etahid *****ing my money - they cancelled my flight and not provided my refunds I did a booking to a trip to Thailand with booking .com ,the flights were booked with some flight called Etihad airways ,they cancelled cancelled all my flights from 6 April - we were not given proper explanation but I think has to do with Middle East crisis ….the cancellation was done 6 April but my money for bookings still have not been refunded I keep them and following up no valid reliance I get ….people must never ever trust booking flights with this airways and takao not ever do flight booking with booking .com they unresponsive and basically they can take you money without any problems …. On the booking .com they last updated the status 8 April that they requested the refund from air flight more than 30 days later still no refund has been settled in my account.infact 1 review they don’t deserve it it should be a 0 .
0
Replies (0)JP
James P
1 reviews | Active since Sept 2014
25 Feb 2026, 09:46
VIRTUALLY NO SERVICE RESPONSE.
Virtually no service for damaged suitcase, Reported damage (missing wheel) at airport on arrival, given a report and told to see if a shop can repair. Samsonite agent stated in report suitcase is irrepairable. Sent in claim reports, airtickets and boarding passes as requested and got email stating someone will contact me! Its been a week and no response. Their online chat is actually useless stating an email address for damaged baggage that is not active. Really annoying as Samsonite cases are expensive.
Helpful (0)
|Replies (0)JP
James P
1 reviews | Active since Sept 2014
25 Feb 2026, 09:46
VIRTUALLY NO SERVICE RESPONSE.
Virtually no service for damaged suitcase, Reported damage (missing wheel) at airport on arrival, given a report and told to see if a shop can repair. Samsonite agent stated in report suitcase is irrepairable. Sent in claim reports, airtickets and boarding passes as requested and got email stating someone will contact me! Its been a week and no response. Their online chat is actually useless stating an email address for damaged baggage that is not active. Really annoying as Samsonite cases are expensive.
0
Replies (0)TM
Tebogo M
1 reviews | Active since Jul 2018
8 Feb 2026, 20:16
Bag negiligence
The baggage staff at Etihad Airways mishandled my travel bag which was only two months old. All three wheels came off. I reported this and was told to take it to a repair shop and then file a claim. The repair shop said they could not repair the bag because the damage was internal, at the point where the wheels connect. I sent the email as instructed and have not yet heard back from Etihad Airways. It's bad enough that they mishandle our bags, but for them to take so long to respond? I travel a lot and need a travel bag, they need to replace my bag ASAP.
Helpful (0)
|Replies (0)TM
Tebogo M
1 reviews | Active since Jul 2018
8 Feb 2026, 20:16
Bag negiligence
The baggage staff at Etihad Airways mishandled my travel bag which was only two months old. All three wheels came off. I reported this and was told to take it to a repair shop and then file a claim. The repair shop said they could not repair the bag because the damage was internal, at the point where the wheels connect. I sent the email as instructed and have not yet heard back from Etihad Airways. It's bad enough that they mishandle our bags, but for them to take so long to respond? I travel a lot and need a travel bag, they need to replace my bag ASAP.
0
Replies (0)kM
ketsia M
1 reviews | Active since Jan 2023
22 Dec 2025, 20:43
Avoid cheap Etihard at all costs
The worst ever airline. They are out to brutalize clients. Etihard management mission is to boost their ego. They are brutal, cruel and prey on clients who would miss some prints especially about luggage 7kg luggage limit for international travel. Their management style is to drawn the company, where no damage control will save it, no matter what. 20kg luggage (competitors give 23kg free) me and hubby were charged +R17000/ +42000 Turkish lira and the demanded that i put my hand luggage under my seat. We Waited 12hours at Abudabi and trip home was a nightmare
Helpful (0)
|Replies (0)kM
ketsia M
1 reviews | Active since Jan 2023
22 Dec 2025, 20:43
Avoid cheap Etihard at all costs
The worst ever airline. They are out to brutalize clients. Etihard management mission is to boost their ego. They are brutal, cruel and prey on clients who would miss some prints especially about luggage 7kg luggage limit for international travel. Their management style is to drawn the company, where no damage control will save it, no matter what. 20kg luggage (competitors give 23kg free) me and hubby were charged +R17000/ +42000 Turkish lira and the demanded that i put my hand luggage under my seat. We Waited 12hours at Abudabi and trip home was a nightmare
0
Replies (0)OE
Osman E
1 reviews | Active since Jun 2022
9 Oct 2025, 15:19
Etihad Airways service sucks
When it comes to airfare pricing they are competitive. When it comes to flight changes and cancellations they are the worst. I have cancelled by flights(fully refundable) 3 months ago. Still not processed. Calling them every day. The support centre cannot help in any way and send emails to the back office without any actions. Nobody is willing to take responsibility.
Helpful (0)
|Replies (0)OE
Osman E
1 reviews | Active since Jun 2022
9 Oct 2025, 15:19
Etihad Airways service sucks
When it comes to airfare pricing they are competitive. When it comes to flight changes and cancellations they are the worst. I have cancelled by flights(fully refundable) 3 months ago. Still not processed. Calling them every day. The support centre cannot help in any way and send emails to the back office without any actions. Nobody is willing to take responsibility.
0
Replies (0)