Stranded with no refund!

To whom it may concern

My husband and I booked our honeymoon and the flights to Thailand were booked through you. On the 17th of March 2020 we flew to Thailand from South Africa (EY603 and EY430).

Etihad decided to suspend flights about a week later. We were not given an option for an earlier flight back to South Africa our a flight through an alternative carrier. Our flights literally just disappeared and we are left stranded in Thailand. Today it is the 5th of May and we are still stranded here because you decided to suspend your flights. We have requested for a refund through our travel agent but this is being refused. All you are offering is flight credit to be used within a year.

This is utterly unacceptable. YOU left us stranded in a foreign country. It has cost us our life savings just to survive here and now you won’t even give us our money back for the return flights that YOU cancelled!

If our flight originated, transferred or ended in a EU country then we would have been reimbursed with 600 euros per ticket and our accommodation would have been paid. Why is this not offered to us as well? You have financially crippled us and refuse to do the right thing.

We’re need to be reimbursed for our flights or offer us the 600 euros per ticket for the delay that YOU caused.

Our booking reference is SOXTOJ, the flights that Etihad cancelled was flight EY407 from Bangkok to Abu Dhabi and flight EY604 from Abu Dhabi to Johannesburg - both flights were supposed to happen 30/03/2020.

I look forward to your response and our cash refund.

Regards Lindie Wakelin