Lost luggage and incompetence with booking in

<p>I saved for more than a year for my dream recipe to Italy. I arrived at the airport in Johannesburg well before time and I checked myself in to the flight the night before. I flew to Rome via Abu Dhabi and then from Rome to Venice with Alitalia. My luggage was supposed to nl be booked all the way to Venice. When I wanted to board the plane for Abu Dhabi I was told there is no record that I just flew to Abu Dhabi even though I had a boarding pass in my hand. After an hour and the whole plane waiting for me, I was told I can finally board. When I arrived in Venice my luggage did not. So after a full 24 hours of flying I had nothing, and the worst part is I had winter clothes on as it was freezing on the plane. I do not have roaming, I have tried via locals to phone but still after day 4 no luggage or feedback. This is hugely disappointing after so looking out for a magical holiday. Very unfair and not what I would ever expect from a top airline carrier. </p>