LOST BAGGAGE COMPENSATION

I have been corresponding with Etihad Airways for OVER A MONTH now, for compensation for lost baggage. I have sent emails, I have called. I have even sent messages on Facebook. It seems that Etihad Airways does not really take customer service very seriously at all. I am fuming, because I have been trying to claim back about R3000 which is owed to me and they don't seem to care at all.