******ion , *********. who is truthfull?

******ion!! ******ion!! Travellers watch-out In February my wife booked and paid for flights through Pentravel. Intended destination is ****et. Previous travels to Vietnam and Israel we did ourselves. This time around I suggested to work through “reputed” travel agency - safety reasons. In April wife underwent an operation and picked up weight she wasn’t sure if she will be able to do the ****et travel. Hence, the request to the Agency if she can replace herself with a fam member. The response was a No!. Wife bought into the fact that she and daughter will go and enjoy her 50th Birthday (12 November 2018) in ****et. She got a clean bill of health from doctor to travel in October 2018. Today, the 8 November 2018 ( the trip is on the 13 November 2018)she received a mail instructing her to do the following: • Pay an extra R13000 for an extra seat as she is overweight( the agency staff had not seen her with an eye yet( yes she is overweight) • It is communicated conclusively that she will not be allowed on the flight ( first time we heard of this is on the 8 November- overweight people must book two seats) - best to pay the amount over to the agency for the extra seat as it might cost more at book-in • Tai suggested she go to the Cape Town International Airport and present herself to the staff of Etihad( flight provider) • Off to CT International we went( frantically I left work to resolve my wifes challenge) • Arriving at the CT Airport ,we were informed there is no Kiosk for Etihad and that they are based in JHB( this was intended to present herself, if she will be allowed on the flight next week due to her weight) • Phoned the agency and was told I cannot come to their offices. • If you know me I don’t take an unjust no for an answer • Off to Pentravel in Canal walk we went • At PenTravel we were regurgitated with the same message by all the staff- felt like they were ganging-up • I asked to speak to a manager- Manager we were told are in Meeting whole day- Our response well we will wait until they are done. • Manager then called Pentravel landline to talk to me • Manager response. “They didn’t know about the weight policy-only got to know about it recently. As a compromise they will pay half and we pay other half • My response ” I have not booked a seat based on weight… if this was communicated in February 2018 that we had to pay for two seats for one person we would have done the travel arrangements ourselves. I cannot pay for their incompetence. Them paying 50% for their mistake/incompetence and telling me to pay the other 50% for their mistake/ incompetence is not a compromise and definite not a win –win • I asked a her to speak to her regional manager. Regional manager called back around 30 minutes later. She present herself as the regional Manager with the name of Desirai Kearny( I have googled this name and as per the Pentravel organogram she is the Branch Manager though( Trust, and lies) • Be as it May this purported Regional Manager gave me the same deal for the extra seat ;50% they will pay for their incompetence and the other 50% I must pay for their incompetence. Failure to book the extra seat will result in wife lose her money, and by allegiance daughter also not going on holiday. Cancellation is not allowed as we will also lose the money. No refund Policy. This is where my belief of ******ion comes from. I felt caught by a bunch of *******. Pressed into a corner. THE PUNCH LINE • At the same time whilst I was being cornered, my wife phoned the call centre of Etihad. It was confirmed on my wife cell phone that they do not have a Weight policy • Wife asked Tai to make call to the same call centre number. The lady answering Tai call, of the call centre confirmed to Tai they have no weight policy… • The entire Pentravel went silent… What am I wondering about still? • Is this trip legit? • Is Etihad call centre staff lying • Was Pentravel staff trying to force another sale on us In the event there is a weight policy and wife (and by association daughter) is send back from JHB on Tuesday, all hell is going to break lose. One enlist a travelling service to be competent about the conditions of the suppliers they use… we will not pay a cent for their incompetence

I Andhor Grey Marks can be contacted on ********** 714 / ********** 799 m