Etihad Airways

We request compensation for the financial losses incurred due to a significant change in the flight schedule for booking. The original flights, booked and paid for, were scheduled to depart from Johannesburg to ****et via Abu Dhabi on June 9, 2025, with a return on June 14, 2025. However, weeks after confirmation, Etihad Airways altered the schedule, providing the next available flights on June 12, 2025, with a return on June 18, 2025. This change has resulted in significant financial losses for us, as we were unable to amend or cancel our non-refundable hotel and airport transfer bookings. The hotel, informed us that changes or cancellations were not permitted, leading to a loss of R6,942.10. Additionally, our pre-booked airport transfers, valued at R2,000.00, were also non-refundable. The unexpected schedule change has not only caused us significant financial strain but has also led to considerable stress and anxiety, as we now face the burden of additional costs and the disappointment of a disrupted travel plan we had eagerly anticipated. Etihad Airways schedule change has directly caused these financial losses, and we believe the airline is obligated to provide compensation for the total amount. We kindly request Etihad Airways to reimburse the aforementioned amount, we sent more than 5 emails, the emails was deleted by Etihad without being read. We spike to operators without any solution. I am very disappointed with the lack of care, empathy, and support demonstrated by Etihad Airways.