Double deduction on my account and not helpfull to refund me

<p>i have made a booking on line with Etihad.</p> <p>i made payment with my card</p> <p>my bank reserved the funds for them, YET they deduct it a second time from my account!</p> <p>THEN when you call the call centre they tell you it will take 48 hours for the refund!</p> <p>um....meanwhile back at the ranch, I need to pay things! While I wait for MY money that Etihad took from my account, without authorisation!!!! </p> <p>Worst ever call centre and NOT helpful at all!!!!!!</p>