All round pathetic flight

I recently traveled from Johannesburg to Melbourne and back on flights operated by Etihad. I was extremely happy with the services on on the flights except for my last flight on 29/09/2015 flight from Abu-Dhabi to Johannesburg flight number EY 604 operated by Jet Airways. <br> I was extremely appalled by the really old plane that was used. The seat in front of me was broken at the back which injured my leg. While in the air i was unable to sleep as there were numerous sounds which seemed to be coming from the ventilation system and sounded like breaking ice..<br> To top it all the crew were very unfriendly not tending to our requests saying they will be with me in a few minutes which never happened. Furthermore the crew handed out the incorrect menus, giving us the dinner menu only to find out it was lunch being served when we actually got our meals and hence i did not receive the meal i wanted.<br> I finally reached the conclusion that i should just sit back and watch a movie to take my mind off the pathetic flight but my unfortunate experience was worsened as the touch capability of the infotainment system did not work:-(<br> <br> I dont understand why such an elite brand like Etihad wo