Airline Likes To ***** From Customers

2 months ago I ordered items from the Etihad Rewards Shop using my miles, and they were supposed to be delivered within 10 days. I waited for 2 months, and contacted Etihad many times with regards to the whereabouts of my items. When they finally rep****, they cancelled my order and I had to argue with them to reinstate my miles which they took away from the items I ordered.<br> They reinstated my miles for only one week, and during that week I could not log in to my Etihad Guest account and access the miles. I couldn't even access any feedback forms or queries using my Etihad Guest number. It's as if they cancelled my order, took my miles and have now banned me from accessing my account. And now, of course, all my miles have expired.<br> I've contacted them many times regarding this matter, and I've received no adequate response. They only sent me one email, teaching me how to log in to my account. I promise you, I know how to log in to accounts.<br> <br> This is *******ion at its best. A big airline *****s from its customers, twice. Oh, and then blocks their account and brushes the matter under the rug.