4 Weeks and 3 different Stories

After 5 hours to change one flight on my itinerary and a mistake from the call centre, I had to pay a second time for the change on the change of flight. They said they will refund me for the first payment.The next day I phoned regarding my refund,and they said it will take between 24 hours and 48 hours, after 4 days still no payment. Phoned them again, Person at the call centre said it takes up to 21 days for a refund. <br> Its been 4 week now... Phoned them AGAIN and the person at the call centre said sorry sir but it takes up to 30 days... One call centre, three different stories and still no refund. It has been the WORST CUSTOMER EXPERIENCE in my life. Will never use Etihad again.<br>