WORST SERVICE IN THE WORLD - ETHEKWINI!!!!!

On the 14 April I received my utility bill from Ethekwini, I almost fell of my chair to receive a bill of R112 000, monthly averages were around R3 700, after contacting the department it seems that for some reason my electricity line had been cancelled (ragged was the term they used) and now my meter no longer works, to make matters even worse they then made an incorrect meter reading to the sum of R112 000, they then asked if I had requested a prepaid meter to which I emphatically rep**** NO! The problem is a have an extensive list of people that my grievances have been pushed from pillar to post, and yes you guessed it, not a single person has had the common decency to offer an apology or even keep me up to date with the issue, I have to constantly badger and email to try and get any info as to what is actually happening and these people are in the SERVICE industry, seriously!!!!! Whats the solution? Who knows