Water issue in Umlazi

I stay in Durban, Umalzi and I must honestly say that we have been receiving poor service from the municipality over the past few years.

We have reported this issue several times and always been given a reference number or better yet, they send contractors that don’t know what they are doing or what the problem is.

It is really frustrating to have to pour water into buckets every night just because you never know when we will run out of water. We pay our bill every month, we stay next to a dam and out of the whole neighbourhood, only 2 houses are experiencing this problem. Our water gets cut off at 3pm in the afternoon and only to return at 4am the next morning, I have had it with this.

The last time which was last year, I had to shame the municipality and put them on one of the social media platforms before they actually called and sent their supervisor that came with a tractor. The issue seemed like it was resolved, the pressure of water was normal but I guess we spoke too soon and in less than 3/4 months we were back at square one.

My brother has been to their offices but they aren’t very helpful, instead they speculate what the problem is and don’t send anyone.

Please assist us with this issue, you are our last option.