WATER AND ELECTRICITY BILL DISPUTE

I have received a bill which is at an exuberant amount and i called through to call centre on ***,spoke to lady by the name of Sindisiwe Linda from Water and Sanitation and i explained to her that when my mum went to the offices at the Phoenix Plaza and no one could assist her and was told that she must just pay the bill. i explained to the Sandisiwe that i work Monday to Saturday and i am unable to go to the offices which is why i am calling and i was told that it is not her problem and not to make my problem hers, so i asked to speak to her manager, Bongani Hlophe but he was not in and when i asked to speak to someone else i was just put on hold for 10 minutes. The manner in which this lady attended to my call was shocking even after informing her that my mum is elderly and does not have a phone. i am appalled by the level of service received. Sindisiwe needs to be properly trained and learn how to speak clients. i hope she disciplined accordingly. i still have not received any assistance with my bill!!