Waiting 7 months and counting!!!

<p>I app**** for my three children's birth certificates ( a renewal) in November 2015 and, to date, have not received it. I waited for months and constantly phoned the customer care line ***) and was always told that it is still being processed. Then, after yet another wasted call, I decided to call at the branch where I had app**** (Chatsworth) and see if they could help me. I was shocked to hear that I was required to fill out further documents because, according to them, my kids initial births were never recorded correctly to begin with!!!! I now had to go back in to them and fill in forms and an affidavit explaining why I hadnt done so. Yet I had been given birth certificates when their respective births were registered. So, frustrating and laborious as it was, I did so. I was told to phone in and check with them on the status of the certificates. It has been almost a month since and I have been phoning them for the past 2 weeks. Shockingly (not!) my calls are not being answered...ever by the Chatsworth branch ***). As for the customer care line...there is no sound of ringing when I call and it then disengages itself after about 20 seconds. I have even tried the Ministerial Complaints Hotline ***)...I think its permanently unmanned; as well having sent an email to an address provided on the DHA website for complaints-sent 6th of April 2016 to *** and I have never received a reply or even an acknowledgement of their receipt of the email. My frustration levels are now sky-high...I am suffering legal hold-ups due to not having these documents...this is poor service delivery at its worst. Please can someone offer me a route to some help?!! </p>