Very poor service

I phoned municipality Monday to report that I don't have electricity they promise to resolve the problem in 24hr is asked them to phone when they come, when I follow up after24hr they said they came and there was no one at home, I asked them why did not phone me, they did not respond they said the afternoon shift will come and they did not. Tomorrow when I follow up the said they will phone back they never did. But when I phone again they said my task was closed they created a Ref. and I was told they will come i did not go to work for nothing. The following day did not go to work samething happed when we call them they say afternoon shift will come. I so wish they had a completion I would moved to it, There 24hr has became 72hr all my meat and fridge staff I had to throw the I way due to the poor a service we getting from our municipality. I even spoke to the call center super viser he also told nonsense this is really not right I have waste more about R1000 food due to this nonsense. Someone phoned to day asking me if I still have a problem when I said yes he dropped the phone and did not bother to come solve the problem they must give the job to people who are will to help other