Very bad service and Service Level Agreement not honored

I have made my application for water installation at Sizakala Kingsburgh and also paid on the 25th of May 2018, they advised that it will take 4 months for the water to be installed, it is now November and i have not received any feedback.

I went to Sizakala Kingsburgh to inquired and they gave me this number to call : ********** . i did call the number, every time I call the number the lady that works in the departments always promises that they will come and install the water but no one has came.

I have also inquired with the Ethekwini Callcentre and they are unable to assist.

The ref Number I was given is W402U/18

I need help as we have not water and the service level agreement has not been met by Ethekwini municipality