Very bad serivice from a \Customer Service"agent"""

Yesterday the 29th of January 2015 around 7pm I called the Ethekwini Municipality Eletricity toll free and got through to Sthembiso Buthelezi. I explained to him that during the day around 1pm there was a truck from the munipality by my house fixing my neighbours electricity and from that time we had no electricity. Around 7pm I called the call centre to find out what was going on coz it had been 6 hours with no electricity and the workmen had left. My neighbours electricity was fixed but i was left with no lights. Sthembiso told me he had logged my complaint and told me i had to wait for 24 hours for a response. <br> <br> When i told him that was too long surely they have stand bys for emergencies since it was not my fault that I had no electricity, it is their doing and was a huge inconvience to me since I have a 1 week old baby that i needed to prepare a bottle for he told me I'M THE ONLY ONE THAT HAS A PROBLEM AND THAT I SHOULD HAVE TOLD THE PEOPLE THAT CAME TO FIX MY NEIGHBOURS ELETRICITY THAT I HAD NO ELECTRICITY WITH SUCH AN ATTITUDE. And absolutely no sympath. I mean how was i suppose to know that the electricity was not going to come back when the workmen left.