Unjustified Billing

On a monthly basis by the 4th of the month, without fail, I send an sms with the latest electricity meter reading to this number *** which is provided on the back of the Metro Bill invoice. I always do this so that there is no estimation of my electricity usage and use the actual readings. When the billing is estimated, it gets inflated which is what I have been trying to avoid.<br> <br> On the 4th of September, I provided such reading which was not captured and I received an inflated billing at the end of September. I sent an email to *** on the 25th of September to complain but no answer came through. On the 1st of October I sent another reading using the sms number above which was not captured.<br> <br> I then phoned the numbers provided for FOR METER READING QUERIES, PHONE *** and all were not even ringing. I phoned billing enquiries number *** on the 5th of October, I was listening to music for about 20 minutes until I hung up.<br> <br> On 3 November I sent another reading which was not captured as today, I have a billing with estimated usage. Also the water reading is done once in 2 to 3 months and when the bill comes, it is ridiculous!