The Municipality billing services has failed me

I have communicated a list of queries to the municipality e-mail address on the 22nd of August 2018. I was told that my query was forwarded to the correct department and that I would be contacted shortly. When I inquired again today after no response was received for the last month, I was informed that I should visit a query centre, call the help line or send my query via the internet.

My concerns are among the following: 1. I am still being charged rates for a property I sold over 6 months ago. 2. I have not received the outstanding settlement for rates, following the sale of property. 3. There is an increase of 53% in my water costs, while my usage has only increased around 30%. 4. My water usage calculations are not done regularly, sending my usage into a higher rate per litre. 5. There have not been readings of my electricity meter since December 2017 and estimations have been so inaccurate since then that my electricity bill has increased by 100% this month. 6. I am also paying double the amount for refuse removal.

All these costs, added up, are seriously affecting my budget. For example, additional unnecessary costs this month is almost R2000.

I need these discrepancies corrected and the outstanding monies refunded to me urgently, to avoid having to take loans or using my interest accruing credit card to survive the next month.