Spark. . .Dololo

We reported a power outage on Thursday the 14/09/2017 . . .and no reponse has been given. This was before the storms in Durban on Saturday the 16/09/2017. So the outage is not because of the bad weather. Now we are given the run around when asking for feedback and they are blaming the bad weather. We were even told that because we live in a rural area,our complaint would take a back seat . . .Is this really acceptable? Not only do we deal with other form of ************** but we are now discriminated because of where we live? Practically being told that you are third class citizen because the area you live in is not under any circumstances acceptable. All I want is a resolution. The reference number for my fault report is ********** .