1 reviews | Active since Jun 2017
slammed with an amount of R31 040.14 to be paid with no proper reasoning
<p>I have been religiously paying my account that too with effort made on my part as I haven’t been receiving my bill via post since forever. Complaints about that hasn’t made a difference hence I get a print out at the municipality and then make payment in full of whatever amount I am expected to pay.</p> <p> </p> <p>I had made a call today only to be slammed with an amount of R31 040.14 and when I question as to why I was advised that I’ve been paying estimates and an actual reading has not been done since last year May which I cannot be held accountable for as someone hasn’t been doing their job.</p> <p> </p>
According to the municipality webpage being www.durban.gov.za
“What are estimated charges?
We try and read electricity meters every three months. In those months where a customer's meter is not read, they will be sent an account which is based on the estimated consumption. The estimated consumption is calculated from previous meter readings.
When the meter is read, usually every third month, the total charge for all consumption since the last reading is billed. The total charge for the month in which your meter was read will be the actual metered amount minus any estimated amounts charged for since the meter was last read.
An estimated amount will also be charged for the period after a meter reading until the billing date, if the date the meter was read is more than a week before the date the account is raised.”
According to the municipality webpage being www.durban.gov.za
“What are estimated charges?
We try and read electricity meters every three months. In those months where a customer's meter is not read, they will be sent an account which is based on the estimated consumption. The estimated consumption is calculated from previous meter readings.
When the meter is read, usually every third month, the total charge for all consumption since the last reading is billed. The total charge for the month in which your meter was read will be the actual metered amount minus any estimated amounts charged for since the meter was last read.
An estimated amount will also be charged for the period after a meter reading until the billing date, if the date the meter was read is more than a week before the date the account is raised.”