service was pathetic

service is pathetic,we had no electricity from 10 am in Umlazi G section we reported the matter. However there was no response. When I called at 4 spoke to an agent who had bad attitude,terrible services put me on hold for 20 minute I think they forget that we pay they bill. Just yesterday had to pay bill for 5600 because for electricity. Today we had no electricity. When am telling the agent that we have children that need it she says I should wait for 2-24 hrs and that too long because we pay rate cant be that the issue will be resolve the next day. How can u survive without electricity for so long. Asked to speak to the manager she put me on another hold for 10 minute till she dropped the call. bear in mind that was my airtime had to wait for 45 minute. I really would like this checked you people forgets that we pay your salary without us paying there will be no vacancy the agent was totally rude and her serviced sucked for customer services she was sleepy don't know what she was doing then ended up shouting eventually dropped the call. Please contact me ***