Rude and discussing service

Good morning

I would like to report and customer service agent and would like an investigation into her handling of the phone and also would like feedback on how was it handled. I called at 06:47 on 2022/05/21 and was told I was to receive an sms with the ref number and she enquired if I want the ref I indicated that as I am getting an sms it's will be ok. At about 09:00 I called again and it so happened I spoke to the same Anele who informed me that I did not log a call and she then indicated that she had told me that it was an area fault at sea *** lake. I then indicated to her I'm in Barracuda and sea*** lake is not near me. When I'm telling her about me not receiving the ref she indicated that I won't receive one as it's an area problem. Upon trying to explain that my neighbor has electricity she became rude and whilst asking for which number could be go for their report she cut the call. Is this the service we give our community and is this a way to be treated for trying to understand where is the problem. Is service that is given like this a part of Batho Pele principles. So are we to continue to receive bad service and think everything is ok. I would be following up for what was done I will not leave this laying down.

Regards

Nicole Johnson ***