Robbing customers

So @eThekwiniM, please tell me and everyone how fair would it be for my mom pay outrageous amount of monies due to your water meter licking. Even worse, does it make sense to you that she has to pay for something that was not there to be used? I'm asking because, when April floods happened....our area had no water and depended on water trucks for almost 3 months yet the bill for only those months is chilling at +-R20000.