Replacement of Prepaid Meter Keypad Device

Due to a fire that damaged both the Distribution Board and the Prepaid Meter Keypad Device, we have been without electricity for weeks.<br> <br> Initial reference number *** was attained when my mother went to the Durban Station branch of the Electricity Dept. As the technicians haven't made their way to our house, I then followed up yesterday by calling *** and got told I am through to the wrong department- the above reference was closed off and I received *** in its place. <br> <br> After countless calls to *** and ***, I was referred to Durban Station on *** only I am yet to speak to someone as the line rings continuously. I am livid right now as I have no clue how long it will be before the matter is resolved, and I have exhausted all possibilities at my exposal.<br> <br> Just a little note, this kind of set up contributes towards ******* connections as the relevant people at the department are unreachable.<br> <br>