Refund Query Escalation for Account number ***

To whom it may concern

Please could you provide me with urgent assistance.

As per the forwarded email and attachments, please not that from the 06/08/2020, I have been submitting account number ***, cancelation documents to the Ethekwini Municipality. As my property in Durban was sold and successfully transferred.

I have been corresponding with the Municipality on all platforms, telephonically, electronically as well as via social media. As I no longer live in KZN.

I have been asked on countless occasions to resubmit the same documentation, over and over again.

Over a week ago, I was advised via a Facebook response to submit my refund query to the ***. Which I did. Today, 08/11/2020, I received an invoice, deducting R1018.56 from my refund credit in my account for the new owners rates and refuse.

My total refund amount inclusive of my credit and deposit is R 3603.32.

I would appreciate if my funds be refunded in full and the municipality cancel the Account ***,as has been requested and submitted from the 06/08/2020, four months ago.