REFUND OF ELECTRICITY DEPOSIT

In November 2016 we vacated premises and requested a refund of our electricity deposit as the new premises that we were using had their own electricity account. In March I called them and was then told we had to complete an official form which we did and emailed to ********** as per their instructions. We then followed up on 14th March and then again on 25th April at which point I received a reference number advising me that the matter is receiving attention. On 13th May I called and spoke to a consultant and was told that it was pending finalisation. It is extremely difficult to get through to them, the phone either rings continuously and then cuts off or is constantly engaged. I finally got hold of someone and was told that a person by the name of Anita de Kock and her Team 1 is handling this, I sent her an email and I have still not received a reply. I have since written to the complaints department and their omsbud and still nothing has materialised. Meanwhile we are still receiving monthly bills for the same account. The second problem that I have is that rates are being charged on our electricity bill for a property which was sold 6 months ago and we received a rates clearance certificate. I also can't get anyone to help me with this issue. I am literally at my wits end as to what to do to get these two issues resolved.