REFUND APPLICATION AT THE MUNICIPALITY OFFICE DURBAN

i am displeased at the way my application for a refund is being handled, i spoke to susheila naidu on the 13th of may via e-mail and forwarded all the supporting documents she had requested, a week later i gave her a call and she informed me that she has processed the refund and even told me that it was going to be an amount of R4700 and some change. i phoned her again after noticing that i had not received a bank notification of funds coming into my account, to my surprise she was not at work and the account had now been handed over to THEMBI MBOKAZI to process, she now says i have to pay R7000 instead of me receiving any amount. She also stated that she assumes that the R7000 was left out when i was given a settlement amount, and that i should pay it. SUSHEILA NAIDU now refuses to take my calls, i have sent her numerous e-mails and she does not respond, THEMBI MBOKAZI on the other hand is beyond rude and has no regard for customers, she is never available on her extension when you call and her attitude really stinks, she went on saying she does not care and i can take this up with management if i wish. i am being sent from one consultant to another, THEMBI sends me to SUSHEILA and visa versa. i have e-mails of these conversations with MS NAIDU, if you wish for me to send them, please let me know.