Reference Number: ***

We had a fire at home which destroyed the distribution board along with the Prepaid Meter (the key pad) device. The DB has since been replaced and we are now struggling for the past 2 weeks to have the Prepaid Meter device replaced by eThekwini Electricity. <br> <br> My mother went to the Durban Station branch last week to report the matter and attained reference *** which remains unresolved. I then followed up yesterday by calling *** and received a new reference ***. The consultant told me I am through to the wrong department, and referred me to *** which turned out to be Meter Readings. I have since attained a list of other numbers that ring unanswered, and I am nowhere close to getting the Technicians out so that they can replace the device.<br> <br> Our situation is dire as we remain without electricity after an unfortunate incident that befell us. Not being able to get through to eThekwini Electricity in addition to a fruitless visit to their office is beyond frustrating. I need for someone to intervene URGENTLY.