Pothole (Ditch) claim Pravesh Mothiram

On the 8th of April 2023 I was driving on Stephen Dlamini road at approximately 18:30. The street lights were not operational and I was driving 60km/h. There was a massive ditch on the road which I could not avoid due to oncoming traffic and I drove through it damaging my left rear and from left tyres and rims.

My tyres needed replacing and my rims needed repairs. I got into contact with Eservices. Gov and I was referred to Yogaspari Ganesan (Jessica). she had provided me with the necessary documentation and information to complete to log my claim, which I sent to her in detail on 14 April 2023. To this date, 53 days have passed and I have not received any feedback from her. I sent her numerous emails explaining my situation, that this is a huge disruption and inconvenience and a major cost on my side to pay for due to the Municipalities ignorance to repair our roads, I can even provide pictures if you would like as this was not a pothole, this was a death trap with no indication to motorists to be aware of.

Yogaspari Ganesan blatantly ignored my numerous emails.

In 30th May 2023 she copies me on a mail and does not have the decency to apologies for her substandard customer service. She sends the mail to Sash S Lutchman and provides a claim no TP290481 and advises Sash to contact me directly which to date was not done. I sent Sash 2 email which was blatantly ignored as well. I even requested their contact numbers or the correct personell's details so I can get into contact with but again blatant ignorance. There seems to be no work enthicity with regard to these individuals and I cannot wait any longer, please assist in having my claim finalised urgently as I need compensation for the damages to my vehicle due to roads being neglected and hazardous for all drivers.