Poor Services

I have been trying to contact their offices since last night as we have had no power since 6:52 pm up till now in our area and this is ridiculous, even if there is a fault no one is notified of it and how long it will take to be resolved aside from this being 15 hours of no electricity we will be having load shedding 3 times today. Every time you try calling the call centre they are busy attending to other customers once the call reaches a waiting period of 7 minutes the call automatically cuts so how do we resolve the issue of no lights???