Poor Service- EThekwini Electricity

We logged a call for electricity on 07/01/2022 at 10:38am. The people that came could not resolve the issue because it was out of their scope so they said they will call another team that will come and assist. We’ve been waiting since then, 9 hours later they have not come and when we call the office the response we get from the agents is that they don't know when they’ll come but they will come. It does not sit well with me that they do not take time to switch off your electricity if you have an outstanding bill but when they have to fix a fault, they take forever. This is very inconvenient and it is not fair to us paying customers.