poor service

Yesterday 02/07/15 I reported a broken electricity meter at my house around 9:00 am, my reference number is *** , I phoned the agent and what they did was unspeakable ,I was told to hold on while they process my query, I waited more than 10 minutes ,till my airtime run out almost all the occasion . not even a single person updated us with the delays as from yesterday. It more than 24 hours with no electricity ,I know it your electricity but please don't do things to remind us that.