Poor Customer service From ethekwini electricity

Good day In December 2020, I reported an electricity fault with the ethekwini electricity department. I was the given a reference number for the fault report. On the 24th of December a technician came to my house and they found that the problem was with the prepaid meter, they said that it was faulty. They said that they were going to register the fault and that they did not have a prepaid meter to replace my prepaid meter which was faulty. The technician said that he was going to do a bypass in the meantime so that I am not left in the dark. He then advised me to contact ethekwini electricity in a month's time should the problem not be sorted out by then. In January 2021 around the 24th, I contacted the ethekwini electricity department, I gave them my reference number and the call taker informed me that he could see that a fault had been reported and that it shows that a bypass has been done. He then told me that the matter was referred to the Chatsworth energy department and gave me a landlines number to contact for further assistance. In the month of February 2021 I contacted the Chatsworth energy department, I spoke to an unpleasant individual who asked for the reference number which I provided to her, she then told me that they were going to send a technician to my house to install a new prepaid meter. It's been over a month and I'm still waiting. I have tried calling but the phone rings without it being answered. At this point I'm not sure what I should do.