Poor customer service and offline system

Last year October 2019, I app**** for prepaid ELECTRICITY meter I was told that I will get feedback after 8weeks even today nothing March 2020 before lockdown I went to customer service office to enquire about my application I was told they have been online ever since... Worse service ever eThekweni can learn a lot from Cape Town and Joburg municipal..eThekweni have most poor service ever