Pathetic Service - eThekweni Water department

I have logged a call with the water department on Friday, 27th March 2020 for my meter that is defective. The water is spraying out fierecely and lots wasted. I have since been following up each day since and recieved the same response that someone is on their way and that they short staffed. It is understandable under the conditions of the COVID-19, however this is a critical resource that needs to be preserved. It is highly concerning that the matter is outstanding since the 27th March and today is six days later without success. In the meantime, no success from the essential services team of the municipality. They very quick to tell you on logging of the call that it will take 2 to 24 hours to attend to.In normal instances it's the same pathetic service we recieve so no excuse for the circumstance at this point in time of COVID-19 if further 4 days were taken. I'm hoping that they don't expect me to pay for the wastage water!!