Pathetic service

Been trying to register for bills and to pay rates since mid-March. It was closed and they hadn't catered for new registration during lockdown. Made phonecalls, called and emailed Sizakala went physically without success. The ****er yesterday the 1st of June. Went to Martin west asked for the right queue from female employee,referred to the extremely long queue for statements.When I reached consultant, she said wrong queue and asked me if I have letter from attorneys. I showed her from my email and that was cubicle 14. I she said join enquiry queue and sit there, I joined enquiry queue and I think I was number 12. When I was number 8 security said I must go and start the enquiry queue outside and told me there are people who have been waiting for a while outside... Yelled... After 4 hours I reached Michelle in cubicle 20. She asked me if I have transfer letter I said yes but it is on email. She said she needs hard copy. I requested that I email this to her and she prints for me because I have already spent over 4 hours here. She said emails are not working. I looked outside for printing and till now I haven't printed since it is lock down..