Pathetic customer service by Bongiwe

I called in waited close to 20 min's whilst awaiting to speak to a consultant, spoken to Bongiwe who dismally failed to assist me with my complaint instead put the phone on mute which is no different from putting the phone down on me being a client I even made sure I record the call because it's not the 1st time we called in & received bad service & this I want an apology sent to me for I am really tired of calling in & being treated like trash by your call centre agents.