Only phone Electricity outage to Etekwini Electricity department

They don't deserve a star. Yesterday 12pm my power went off. The electricity dept was worlimg on a pole further down the street. My son ask them about or outage. There reply: " have you reported it".After numerous attempts to phone with the phone being pickup & put down my son when on to "My Smart City". A ref number was duly sent. Today my son eventually got through on thr phone to the department with the ref number & got told it has not been logged..the only way to log a fault is by phone which they keep not answering.. Really pathetic. Now no power for nearly 24hrs. Petrol expensive. Been running generator to keep fridges & freezer going. Don't know when or power is coming back. 18months ago power off. Cable 1m underground nd near pole broken. They repaired the cable and left my very old meter/ db board in bad state.they never came to repair the damage there electrician caused.